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Northern Way,
Bury St Edmunds,
IP32 6NL

Wolsey House,
Sproughton Road,
Ipswich,
IP1 5AN

Bergen Way,
North Lynn Industrial Estate,
Kings Lynn,
PE30 2JG

Service Promise

Service Promise

Volkswagen Service Promise

1. No One Knows Your Volkswagen Better

We promise that all of our staff are Volkswagen experts who have received the latest training and will guaranteed use Volkswagen tooling and technology.

2. We'll Price Match Any Like-for-Like Quote Within 5-Miles

We promise that we will match any like-for-like quote that has been written out, for a service, maintenance, repair and new tyres using Volkswagen Genuine Parts, from any other garage within a 5 mile radius.

3. Convenient Services

We promise to help you as much as possible to continue life whilst your vehicle is with us. We can provide you with a courtesy car or we can pick up your car and give it back when the work is done. We can also give you lift to work, home or somewhere else.

4. Volkswagen Video

We promise that if one of our technician identifies an issue, we will record a video of your car in which we will explain the problem to you, before any work has taken place.

5. Real Value

We promse to provide you with the right service at the right time. We comply with Volkswagen set time for all work and all work as well as components are protected by a 2-year warranty.

6. Visual Health Check

We promise to fulfil a 34-point visual health check of your car inspecting all vital components, with no prior requirements. Book yours today.

7. Online Servicing Bookings

We promise to make it easier to book a service or MOT with our Online Booking Service.

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Marriott Motor Group Limited. Wolsey House, Sproughton Road, Ipswich, United Kingdom, IP1 5AN

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Affiliations

Marriott Motor Group Limited subscribes to the Motor Industry Code of Practice for New Cars, Service & Repair. Motor Codes can provide CTSI certified Alternative Dispute Resolution (ADR) service if a consumer remains dissatisfied with the outcome of a dispute in relation to the New Car Code.

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Financial Disclosure

Marriott Motor Group Limited is a credit broker but not a lender and is directly authorised and regulated by the Financial Conduct Authority for Consumer Credit activities under Firm Reference Number 303971. We can introduce you to a limited number of lenders. We do not charge a fee for our consumer credit services. We will receive a commission from the lenders we work with for introducing you to them, either a fixed fee or a fixed percentage of the amount borrowed, but this does not affect the interest charged on your agreement, all of which are set by the lender concerned. Our manufacturing supporting finance partners also provide preferential rates to us for the funding of our vehicle stocks and financial support for our training and marketing. The lenders we work with pay commission at different rates. You have the right to request the commission amount, to do this contact disclosure@marriottmotorgroup.co.uk



Marriott Motor Group Limited is an Appointed Representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority under Firm Reference Number 313486 and which is permitted to advise on and arrange general insurance contracts as an intermediary



You can check this on the FCA Register by visiting the www.fca.org.uk.